Goose isn’t responding
In the web app:- Refresh the page and try again.
- Check your credit balance in Settings > Billing. If you’re out of credits, Goose can’t process messages.
- Start a new chat session — the current session may have hit a state issue.
- Make sure the Goose bot is invited to the channel.
- Reply in a thread — Goose responds to threaded messages.
- Check that the Slack integration is still connected in Settings > Integrations.
- Verify the channel connection is active in Settings > Integrations.
- Re-link the channel if the connection has expired.
Goose is slow
- Long research tasks can take a minute or two. Goose shows a progress indicator when working on multi-step workflows.
- Plan mode (Opus model) produces higher quality output but takes longer. Switch to Sonnet for faster responses.
- If Goose seems stuck, start a new session and try again.
Goose gave incorrect or unexpected results
- Be more specific — Add constraints to your prompt. Instead of “find leads,” try “find 10 Series A SaaS companies in the US with 50-200 employees.”
- Check the skill — If using a skill, the instructions may need refinement. View the skill details and edit if needed.
- Update memory — Goose may be working with outdated context. Check MEMORY.md and COMPANY.md in your workspace files.
Files aren’t showing up
- Files created during a chat session should appear in the Files section immediately.
- If a file was created in an automation, check the automation’s run history for errors.
- Try refreshing the page.
Integrations not working
MCP servers:- Go to Settings > MCP Servers and check the connection status.
- Make sure the server URL is accessible from the internet (localhost won’t work).
- Check that any required API keys are set in Settings > Environment Variables.
- Re-authorize the integration if the OAuth token has expired.
- Go to Settings > Integrations to see connection status.
Automation failed
- Go to Automations and find the failed run in the history.
- Check the error message — common causes:
- Timeout — Agent-mode automations have a 15-minute limit. Simplify the prompt or break it into smaller steps.
- Credit exhaustion — The automation ran out of credits mid-execution.
- External API error — A third-party service (scraper, enrichment tool) was temporarily unavailable.
- Click Run Now to retry manually.
Account and login issues
- Can’t log in — Gooseworks supports Google OAuth and magic links. Check your email (including spam) for the magic link.
- Invited but can’t access — Make sure you’re logging in with the same email address that received the invitation.
- Wrong organization — If you belong to multiple orgs, check the org switcher in settings.
Still stuck? Reach out at help@gooseworks.ai.