How it works
Your agent gets a dedicated email address when you set it up. Goose can:- Send emails — Draft and send emails on your behalf.
- Receive emails — Incoming messages appear in the mailbox, and Goose can process them.
- Manage threads — View and navigate threaded email conversations.
- Draft replies — Goose can draft responses for you to review before sending.
Using the mailbox
You can access the mailbox from your agent’s sidebar. It works like a standard email inbox:- View all incoming and outgoing messages
- Read full email threads
- Compose new emails with a rich text editor
- Manage drafts
Email in workflows
The mailbox is especially useful for workflows like:- Outreach campaigns — Send personalized multi-step email sequences.
- Follow-ups — Goose tracks replies and can draft follow-up messages.
- Inbound processing — When someone emails your agent, Goose can automatically triage and respond.
Auto-reply and approvals
You can configure how Goose handles incoming emails in Settings > Mailbox:- Auto-reply — Let Goose draft and send replies automatically.
- Approval workflow — Goose drafts a reply, then notifies you (via Slack or Telegram) to approve before sending.