> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gooseworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions for common issues with Goose

## Goose isn't responding

**In the web app:**

* Refresh the page and try again.
* Check your credit balance in **Settings** > **Billing**. If you're out of credits, Goose can't process messages.
* Start a new chat session — the current session may have hit a state issue.

**In Slack:**

* Make sure the Goose bot is invited to the channel.
* Reply in a thread — Goose responds to threaded messages.
* Check that the Slack integration is still connected in **Settings** > **Integrations**.

**In Telegram / WhatsApp:**

* Verify the channel connection is active in **Settings** > **Integrations**.
* Re-link the channel if the connection has expired.

## Goose is slow

* **Long research tasks** can take a minute or two. Goose shows a progress indicator when working on multi-step workflows.
* **Plan mode** (Opus model) produces higher quality output but takes longer. Switch to Sonnet for faster responses.
* If Goose seems stuck, start a new session and try again.

## Goose gave incorrect or unexpected results

* **Be more specific** — Add constraints to your prompt. Instead of "find leads," try "find 10 Series A SaaS companies in the US with 50-200 employees."
* **Check the skill** — If using a skill, the instructions may need refinement. View the skill details and edit if needed.
* **Update memory** — Goose may be working with outdated context. Check MEMORY.md and COMPANY.md in your workspace files.

## Files aren't showing up

* Files created during a chat session should appear in the **Files** section immediately.
* If a file was created in an automation, check the automation's run history for errors.
* Try refreshing the page.

## Integrations not working

**MCP servers:**

* Go to **Settings** > **MCP Servers** and check the connection status.
* Make sure the server URL is accessible from the internet (localhost won't work).
* Check that any required API keys are set in **Settings** > **Environment Variables**.

**Composio integrations (Notion, GitHub, Linear, etc.):**

* Re-authorize the integration if the OAuth token has expired.
* Go to **Settings** > **Integrations** to see connection status.

## Automation failed

1. Go to **Automations** and find the failed run in the history.
2. Check the error message — common causes:
   * **Timeout** — Agent-mode automations have a 15-minute limit. Simplify the prompt or break it into smaller steps.
   * **Credit exhaustion** — The automation ran out of credits mid-execution.
   * **External API error** — A third-party service (scraper, enrichment tool) was temporarily unavailable.
3. Click **Run Now** to retry manually.

## Account and login issues

* **Can't log in** — Gooseworks supports Google OAuth and magic links. Check your email (including spam) for the magic link.
* **Invited but can't access** — Make sure you're logging in with the same email address that received the invitation.
* **Wrong organization** — If you belong to multiple orgs, check the org switcher in settings.

***

Still stuck? Reach out at [help@gooseworks.ai](mailto:help@gooseworks.ai).